What will Rollink do if my claim is upheld?

We will do our best to use a matching spare part, but please note that some items come in a standard color, such as black. If spare parts are not available for your model, or we are unable to offer a repair, we will offer a replacement at our discretion.  

If a replacement is offered, we will aim to provide the same product, but as our ranges change from one season to another, we reserve the right to offer the nearest alternative option available at that time. When offering alternative ranges, we will consider if you have a hard- or soft-shell product, the general size, the price paid, and the wear and tear of the item.

How do I make a claim?

To make a warranty claim, contact us through our website and provide either a copy of your purchase receipt or a copy of your order confirmation email. This will allow us to verify that your warranty period is still valid.  

We may accept other documents such as bank statements, if the items are clearly stated or a warranty card that has been stamped and dated at the time of purchase by the retailer and includes full details of your product. We are unable to consider warranty claims without one of the above.

What is not covered under the warranty?

Damage caused by Airline luggage handlers or other travel operators, such as rips, scratching, denting, cracking, sheared off wheels or components, bent trolley handles and similar:

• Wear or tear from general use, neglect, accidents or abrasions 
• Exposure to extreme temperatures 
• Damaged caused by exposure to water, beauty products, chemicals, solvents or acids 
• Damage to any contents in transit such as cameras, media equipment, bottles etc. 
• Deliberate damage 
• Matching products, or items purchased as a set 
• Combination lock issues caused by incorrect use or forcing the lock open 

What is your warranty policy?

Rollink products pass an intensive high-end quality assurance program to ensure they meet the required standards. If your product has developed a defect, please use the following guidelines for guidance on what to do next.

Do your suitcases come with a warranty?

Our Flex Vega Air comes with a three-year warranty, while the Flex 360 Spinner and Flex Mono comes with a five-year warranty.