Return & Exchange Policy

We hope you love your Rollink, but we understand that sometimes something just isn’t the right fit. If you change your mind, you have 45 days after receiving your order to request a return, as long as your item meets the return requirements below.

Returns at a Glance

45-day return window
You have 45 days after receiving your order to request a return.

Unused items in original packaging
Items must be unused, undamaged, and returned with all original components and packaging.

We provide the return label
Once your return is approved, we’ll send you a prepaid return-shipping label.

No restocking or handling fees
The only return cost is the prepaid return shipping, which is deducted from your refund: $20 per luggage piece or $5 for an accessory-only return.

Something wrong with your order?
If your item arrived damaged, defective, or incorrect, we’ll cover the return shipping and refund any original shipping charges.

Starting a Return

Maybe the color wasn’t quite what you expected, you need a different size, or you simply changed your mind. That’s okay. We’re happy to accept eligible returns within the 45-day return window.

To qualify for a return, your item must:

  • Be in its original condition

  • Be unused and undamaged

  • Include all original components and accessories

  • Be returned in its original packaging

Items that show signs of use, travel, damage, or missing components may not be accepted.

Ready to start your return? Email us at support@rollinkusa.com. If your return is approved, we’ll send you a prepaid return-shipping label along with instructions for sending your package back to us.

Items returned without prior authorization will not be accepted.

Return Shipping

We want to keep the return process as straightforward as possible. There are no restocking or handling fees, and we’ll provide you with a prepaid return-shipping label once your return is approved.

The cost of the prepaid label will be deducted from your refund:

  • $5 for an accessory-only return

  • $20 per luggage piece returned

Original shipping charges, including expedited shipping charges, are nonrefundable.

If your item arrived damaged, defective, or incorrect, that’s different. Rollink USA will cover the return shipping and refund any original shipping charges.

Nonreturnable Items

There are a few items we’re unable to accept as returns:

  • Clearance items

  • Gift cards

  • Items that have been used, traveled with, or damaged

  • Items returned without their original packaging or components

Not sure whether your item is eligible? Reach out to us at support@rollinkusa.com and we’ll be happy to help.

Refunds

Once your return arrives, we’ll take a look and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days, less the applicable prepaid return-shipping cost and any nonrefundable original shipping charges.

Keep in mind that your bank or credit-card company may need a little additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please reach out to us at support@rollinkusa.com.

Damaged, Defective, or Incorrect Items

If something isn’t right when you open your order, we want to know about it.

Please inspect your order when it arrives and contact us immediately at support@rollinkusa.com if your item is damaged or defective, or if you received the wrong product.

We’ll review the issue and work with you to make it right. For confirmed damaged, defective, or incorrect items, Rollink USA will cover the return shipping.

Exchanges

Need a different product, size, or color? The quickest way to make the switch is to request a return for the item you received. Once your return is approved, you can place a separate order for the item you’d prefer.

The applicable return-shipping cost will be deducted from the refund for your original item unless the exchange is necessary because the original item was damaged, defective, or incorrect.