Return & Exchange Policy

Return and Exchange Policy

We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. This gives you time to make sure your new Rollink luggage or accessory is right for you before taking it on your next adventure.

We’re confident in the quality and durability of our products, but we understand that you may change your mind after receiving your order. If the size, color, or product isn’t right for you, you may request a return as long as the item meets the eligibility requirements below.

Return Eligibility

To qualify for a return, an item must:

  • Be returned in its original condition

  • Be unused and undamaged

  • Include all original components and accessories

  • Be returned in its original packaging

Items that show signs of use, travel, damage, or missing components may not be accepted.

To request a return, contact us at support@rollinkusa.com. If your return is approved, we’ll provide a prepaid return-shipping label and instructions for sending your package to:

Rollink USA
1301 S. Park Avenue
Linden, NJ 07036

Items returned without prior authorization will not be accepted.

Return Shipping

We do not charge restocking or handling fees. The following prepaid return-shipping cost will be deducted from your refund:

  • $5 for an accessory-only return

  • $20 per luggage piece returned

Original shipping charges, including expedited shipping charges, are nonrefundable.

If you received an item that was damaged, defective, or incorrect, Rollink USA will cover the return shipping and refund any original shipping charges.

Nonreturnable Items

We cannot accept returns of:

  • Clearance items

  • Gift cards

  • Items that have been used, traveled with, or damaged

  • Items returned without their original packaging or components

Please contact us at support@rollinkusa.com with any questions about whether your item is eligible for return.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, we will issue the refund to your original payment method within 5–7 business days, less the applicable prepaid return-shipping cost and any nonrefundable original shipping charges.

Please remember that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@rollinkusa.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us immediately at support@rollinkusa.com if an item is defective or damaged or if you received the wrong product.

We will evaluate the issue and work with you to make it right. Rollink USA will cover return shipping for confirmed damaged, defective, or incorrect items.

Exchanges

The fastest way to receive a different product, size, or color is to request a return for the item you received. Once the return is approved, you may place a separate order for the replacement item.

The applicable return-shipping cost will be deducted from the refund for the original item unless the exchange is necessary because the original item was damaged, defective, or incorrect.